There are a number of codes and guidelines that set the standards for operation within the gas and electricity industry. Click on the relevant link below for more detailed information.

• Electricity Distribution Code - outlines the standards for the quality and reliability of supply, information to customers, complaints handling, and other matters
• Gas Distribution System Code - outlines the minimum standards for the operation and use of the gas distribution system
• SP AusNet Gas Safety Case (PDF 205.5KB) - outlines our approach to quality and reliability of gas supply
• Electricity Customer Connection Guide (PDF 145.2KB) - outlines the process for new connection to the distribution network
• Electricity Distribution Contract Standard Terms and Conditions (PDF 158.0KB)
• Non Principal Transmission System Gas Retail Rules Consultation
• Code of Engineering Practice for Shared Use of Poles (PDF 2.5MB) - prepared and approved by the Victorian Electricity Distribution Companies as a generic document which is to apply to all Shared Users

Service and Installation Rules

These Rules are to be used by electrical contractors, licensed electrical mechanics, consulting engineers, architects, customers, distribution company personnel, representative organisations (Unions, associations, etc) and anyone else directly concerned with the connection of electrical installations to the electrical distribution networks of distribution companies in Victoria. The following forms are to be used as appropriate:

• Electrical Work Request (PDF 47.3KB)
• Field Work Order (PDF 641.8KB) 
• Application for Abolishment of Electricity Supply (PDF 33.6KB)
• Reconnection of Electricity Supply (PDF 368.1KB)  
  

The above rules need to be read in conjunction with the following SP AusNet Multiphase Metering Diagrams when working on SP AusNet's network:

• Typical Arrangements for Customer's Switching Services (PDF 88.2KB)
• Typical Metering Details for One Customer Multiphase 1 or 2 Rate (PDF 64.1KB) 
• Typical Wiring Diagram for Multiphase Floor Heating and Two Twin Element Hot Water Services (PDF 101.4KB) 
• Typical Vertical Arrangement for 1 Customer Multiphase Winner with Hot Water Load Control (PDF 91.6KB)
• Typical Arrangement for 2 Customers Multiphase 1 or 2 Rate (PDF 80.2KB)
• Typical Meter Panel Layout 1 or 2 Customer Multiphase 1 or 2 Rate (PDF 97.3KB)
• Typical Arrangement for 3 Customers Multiphase 1 or 2 Rate (PDF 97.3KB)
• Typical Meter Panel Layout 3 Customers Multiphase 1 or 2 Rate (PDF 91.0KB)
• Multiphase Meter Drilling Template (PDF 124.4KB)
• Drawings Index (PDF 72.4KB)