To access a claim form:

• contact our Customer Service Centre on 1300 360 795 to get a claim form, explanatory note and reply paid envelope sent to you within two business days, or
• download an online version of the claim form (PDF 148.5KB)

Please ensure that you fill in all required information and attach the "originals" of your repair quotations (or receipts for repair, if you have chosen to have your repairs done). If you are claiming for other losses, please attach appropriate documentary evidence to substantiate your loss. Photographs are also particularly useful in the assessment and processing of claims.
 
If the claim form is not fully and properly completed or the required original documents are not attached, the handling of your claim will be delayed.
 
Return the claim form and attachments in the ‘reply paid’ envelope (where provided) or alternatively send your claim to us at the following address:
 
SP AusNet
Claims and Investigations Manager
Locked Bag 14051
Melbourne City Mail Centre 8001
Victoria Australia
 
We will acknowledge receipt of your claim and advise you of your Claim Number and the direct contact number for the Claims Consultant managing your claim.  Each claim is thoroughly investigated and this may involve inspection of damaged items or discussions with yourself or your repairer/s.  Please DO NOT dispose of any damaged / appliances equipment until your claim is resolved as we may need to carry out an inspection.

We will endeavour to advise you of the outcome of your claim within 21 calendar days. This timeframe may be unavoidably extended if your claim requires complex investigations.