Natural gas has a distinct odour, and to help keep your family safe, it’s important to be familiar with the smell. Gas safety depends on many things, including the gas user taking care. Always get a certificate of compliance (COC) for any gas works or installation in your home.

Energy Safe Victoria provides guidance on gas safety and efficiency – call 1800 069 588 for information or visit http://www.esv.vic.gov.au.

In the case of gas emergency, contact the following:

• SP AusNet Gas leaks or emergencies: 13 67 07
• Police, Fire, Ambulance: 000 
• Gas appliance faults: Contact your local plumber or gasfitter

Dial Before You Dig service

Before you start any type of excavation work, you should contact Dial Before You Dig to check if any of our gas pipes are buried beneath the surface.

Dial Before You Dig is a free community service organisation that is supported by Energy Safe Victoria and other major service providers to provide you with locations for gas pipes, and information about underground electricity cables, water pipes and telecommunications tables – saving you from incurring major expense, or suffering a serious injury.

Even if you were to uncover a gas pipe, but not rupture it immediately, you can damage the protective outer coating that could fail at a later date.

Lodge your enquiry online at http://www.dialbeforeyoudig.com.au/ or call 1100.