Identifying your electricity meter
The National Meter Identifier (NMI) is a unique number that identifies your electricity meter separately to all other meters. This is used when transferring from one retailer to another.
Meeting your needs
We appreciate the essential nature of electricity supply and are
continuously maintaining the electricity network to improve reliability.
SP AusNet's five-year Electricity Distribution Reliability Improvement
Strategy will see the company invest more than $69 million to improve
electricity supply throughout its distribution network before the end of 2010.
These upgrade works will help support growth in local areas by improving
network load capacity during peak times such as in summer when air conditioners
are in high use, by upgrading overhead powerlines, animal proofing equipment
and installing remote control switches on powerlines.
Electricity service standards
SP AusNet strives to deliver the highest levels of customer service, and we guarantee our service undertakings to you via our Guaranteed Service Levels scheme which covers four areas:
Interruption duration
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- If you experience more than 20 hours of unplanned sustained interruptions (longer than one minute) in a calendar year we will pay you $100
- If you experience more than 30 hours of unplanned sustained interruptions (longer than one minute) in a calendar year we will pay you an additional $50
- If you experience more than 60 hours of unplanned sustained interruptions (longer than one minute) in a calendar year we will pay you an additional $150
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Number of interruptions
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- If you experience more than 10 unplanned sustained interruptions (longer than one minute) in a calendar year we will pay you $100
- If you experience more than 15 unplanned sustained interruptions (longer than one minute) in a calendar year we will pay you an additional $50
- If you experience more than 30 unplanned sustained interruptions (longer than one minute) in a calendar year we will pay you an additional $150
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Momentary interruptions
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- If you experience more than 24 momentary interruptions in a calendar year we will pay you $25
- If you experience more than 36 momentary interruptions in a calendar year we will pay you an additional $10
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Service standards
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- If you report a faulty streetlight and it is adjacent to your property or business, and we are responsible for it, then we will repair the light within two working days. If we do not fix the light within this period we will pay you $10
- We will pay you $20 if we are more than 15 minutes late for an appointment
- We will pay you $50 per day up to a maximum of $250 if we do not supply electricity to your supply address on the day agreed with you
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There are some instances in which SP AusNet is exempt from paying electricity supply interruption payments. These exemptions are required to be approved by the Essential Services Commission and depend on the circumstances of a particular event.
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