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Report a Fault

SP AusNet customers can assist us by reporting any faults that they observe in our gas or electricity networks. For your safety, please stay clear of fallen or damaged powerlines and infrastructure, and suspected faulty gas pipes, and keep out of electricity easements.

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How Energy is Delivered

Read more about how energy is delivered to your home or business, and the role that SP AusNet plays.

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Customers > Smart Meter Roll Out > Roll Out In Your Area


Replacing the meter in every Victorian home and small business is a big job. All of the Victorian Electricity Distribution companies are progressively installing smart meters across Victoria, as mandated by The State Government  from 2009 to 2013. Smart meters will therefore be installed a few suburbs at a time. 
 
Once SP AusNet is ready to begin roll out in your area, you will receive two letters from us:
  • The first letter will notify you about the smart meter project and will be accompanied by a letter from the State Government and Peter Batchelor, Minister for Energy and Resources.
  • The second letter will notify you of the ten day period in which a smart meter installer will be due to come to your premises and install the meter. You may have friends and family who live in different areas to you, and therefore have a different electricity distributor. They may end up getting a smart meter much earlier or later than you do, depending on where they live.
Your neighbour may also have the new smart meter installed before or after you - this just means they are scheduled to receive it at a different time from you. 
Remember to look out for the letters from SP AusNet to land in your letterbox, for when smart meters will be coming your way!

So far in 2010, SP AusNet has rolled out smart meters in some homes in the following suburbs: South Morang, Mill Park, Thomastown.

Current Suburbs: Lalor, Thomastown, Mill Park, Montmorency, Lower Plenty, Eltham, Epping, South Morang.

Upcoming Suburbs: will include some homes in Diamond Creek, Mernda, Greensborough, Bundoora, Watsonia, Research, Cranbourne, Cranbourne North, Cranbourne West, Hampton Park, Lyndhurst and Lynbrook.