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Report a Fault

SP AusNet customers can assist us by reporting any faults that they observe in our gas or electricity networks. For your safety, please stay clear of fallen or damaged powerlines and infrastructure, and suspected faulty gas pipes, and keep out of electricity easements.

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How Energy is Delivered

Read more about how energy is delivered to your home or business, and the role that SP AusNet plays.

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Customers > Smart Meter Roll Out > Benefits


 Smart meters will:
  • Enable you to access accurate electricity reads every 30 minutes, which will help to monitor and reduce electricity usage - and save money on power bills.
  • Give your electricity retailer the opportunity to offer innovative time-of-use prices.
  • Enable SP AusNet to more accurately detect electricity supply faults and respond to them faster.
  • It will be easier to connect power when you move house through the remote connection of electricity.
  • Power companies will be able to identify outages and restore power more quickly.
  • Broaden the community's ability to respond to environmental challenges.
  • It will also mean the end of estimated bills or staying in for meter readings.