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Report a Fault

SP AusNet customers can assist us by reporting any faults that they observe in our gas or electricity networks. For your safety, please stay clear of fallen or damaged powerlines and infrastructure, and suspected faulty gas pipes, and keep out of electricity easements.

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How Energy is Delivered

Read more about how energy is delivered to your home or business, and the role that SP AusNet plays.

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Customers > Smart Meter Roll Out


smart meter example

This section contains information to help customers better understand the Victorian smart metering program, installation process, and benefits of this leading technology. 

All manually-read electricity meters in Victoria are going to be replaced with new remotely read interval ‘smart meters'. This government led initiative is bringing about an exciting new era for the energy industry, consumers of energy, and the chance to approach future environmental challenges in an innovative way.

This world leading technology will ultimately empower you to better manage your energy needs, cut carbon emissions and will help increase retail competition...and as customers we all know retail competition creates better deals in the long term!

Victoria is the first state in Australia to implement the extensive roll-out of smart meters. Covering 2.2 million homes and 300,000 businesses, this is a huge and momentous task, representing one of the biggest improvements to energy infrastructure in our state's history.

It also represents the biggest investment in energy infrastructure in Victoria since the establishment of the ‘poles and wires network'. It is a vital step towards future smart electricity grids, which we need so that more renewable energy can be fed into the grid.

For information on the Victorian Government's AMI Smart Meter program, visit the DPI website