SP AusNet is committed to ensuring our customers are provided with the best possible service associated with the supply of gas or electricity to their premises. This section contains 'how to' information about dealing with our gas and electricity networks.

We are always keen to receive your feedback or resolve any concerns you may have. If we can assist you with any customer service issues, please call us on 1300 360 795 or contact us through our website. We manage all complaints in accordance with the principles of the International Standard ISO 10002. If after contacting us, you believe your issue has not been satisfactorily resolved, you can contact the Energy and Water Ombudsman on 1800 500 509 (or 1800 500 529 for hearing impaired customers).

Select which type of SP AusNet customer you are:

• Electricity customers
• Gas customers 

Further information:

• Widespread interruptions
• Report a fault
• Make a claim
• Customer feedback
• Customer preparedness - for storms and bushfires
• Tree clearing
• Regulation