We have a number of contact points, dependent on your query.
Reporting a fault - for gas or electricity faults.
Customer queries - for all customer queries concerning electricity interruption, gas interruption, claims or anything to do with your electricity and gas network, contact SP AusNet on 1300 360 795 or email
csc@sp-ausnet.com.au to have your query directed to the appropriate team to respond to.
We are always keen to receive your feedback or resolve any concerns you may have. We manage all complaints in accordance with the principles of the International Standard ISO 10002. If after contacting us, you believe your issue has not been satisfactorily resolved, you can contact the Energy and Water Ombudsman on 1800 500 509 (or 1800 500 529 for hearing impaired customers).
Head office –
Level 31, 2 Southbank Boulevard
Southbank Victoria 3006
Australia
Phone: 61 3 9695 6000
Fax: 61 3 9695 6666
Postal address –
Locked Bag 14051
Melbourne City Mail Centre 8001 Victoria
Australia
Securityholder queries - Post your queries to SP AusNet Investor Relations, care of the postal address above or email investor.enquiries@sp-ausnet.com.au.
Corporate business queries - email public.relations@sp-ausnet.com.au
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